Strada helps P&C insurance networks, brokers, and carriers modernize their front office using 24/7 AI agents across phone, text, email, and chat. Our AI agents, trained specifically on insurance workflows and terminology, handle high-volume tasks like policy servicing, FNOL, renewals, and lead follow-ups while integrating directly with core systems (AMS, policy and claims systems).

Value to INA Members:
Strada already serves several INA members including First Connect, BTIS, ISC, and Hagerty, helping them address critical operational challenges: talent shortages, rising customer expectations, and cost pressures. Our platform delivers:
• Operational efficiency: 40-70% reduction in handle times, 4x cost savings vs. onshore call centers
• Revenue protection: Automated renewals and lead follow-ups that prevent leakage
• Customer experience: 24/7 instant, humanlike support that boosts CSAT and retention
• Scalability: Handle volume spikes without additional headcount
We’re automating 1M+ customer interactions across the insurance ecosystem, with our customers driving a combined $10B+ in annual premiums. For the broader INA network, Strada offers a proven path to transform the front office from a cost center into a competitive advantage, with demonstrated success among existing members.